1- To whom does this Privacy Policy apply?
This Privacy Policy, which applies to all product and services offered by EURAGGLO S.A.S to its customers and prospects, informs you of the personal data we process and how they are used.
The processing of personal data is only applied if the professional customer is a person. If the professional customer is a legal person, the policy on compliance with personal data protection applies only to the personal data of natural persons that EURAGGLO S.A.S. processes in the context of its relations with the customer.
2- Who is responsible for the “processing” of personal data on this site?
The personal data that you communicate to us, expressly or automatically, are collected and processed by or on behalf of EURAGGLO S.A.S., registered in the Trade and Companies Register.
EURAGGLO S.A.S. is the so-called “controller” of the personal data collected via the website.
3- What data does EURAGGLO S.A.S. process about me after validation of the form? How does EURAGGLO S.A.S. receive this data?
Personal data are data that make it possible to identify directly or indirectly a person. Even if the processing takes place in the context of B2B relationships, it does not imply that you, as a contact person or as a visitor to the website, lose your rights as a natural person.
In the context of its provision of services, EURAGGLO S.A.S. collects and processes the following categories of personal data:
- Identification data and contact details, such as name, e-mail address, phone;
- Payment data in the context of the execution of contracts concluded with our customers;
- Data relating to the product and services ordered;
- Information following contacts with you in the context of our service provision.
In principle, data will not be collected from third parties, but will be requested from you, such as when you request information, purchase a product or service, participate in a survey or contest, register and manage your customer account.
In addition, certain publicly accessible information may be used to contact you.
EURAGGLO S.A.S. uses cookies to:
- Improve the use and functionality of its website;
- Analyze how users use its website and applications and compile statistics;
- Present personalized information and advertisements to users of our websites.
You will find more information in our Cookie Usage Policy which you can find at the bottom of this page.
4- Why does EURAGGLO S.A.S. process these data?
EURAGGLO S.A.S. collects, records and processes personal data in order to:
- Provide you with the product and services that you have ordered and then inform you, on the basis of our legitimate interests, of our product and services; if necessary, we can also provide you with tailor-made information using a profile which EURAGGLO S.A.S. has obtained on the basis of your interests and also inform you of the product and services;
- Ensure the follow-up of our services provided and be able to answer your observations and/or questions concerning our services and ensure the administration of our customer and the management of litigation and generally satisfy our legal obligations, in particular in accounting and tax matters;
- To inform you, at your request, as an interested potential customer about the product and services, including actions and promotions, that EURAGGLO S.A.S. offers;
- Provide you, at your request, as a interested potential customer, with tailor-made information on EURAGGLO S.A.S.’s products and services using a profile that EURAGGLO S.A.S. has obtained according to your interests;
- Analyze customer satisfaction.
EURAGGLO S.A.S. may use your personal data to contact you directly, by post, by telephone or electronically, in particular by e-mail or SMS. During each communication by email, you will have the possibility to “unsubscribe” at any time.
5- How long does EURAGGLO S.A.S. keep my personal data?
EURAGGLO S.A.S. keeps your personal data only for the necessary time for the described purposes. In principle, your personal data are deleted 3 years after your last active interaction with EURAGGLO S.A.S. In this way, we also avoid the retention of irrelevant information. Since contractual liability claims are only time-barred after 10 years, we will archive certain personal data during this period, and only for this purpose. If other legal obligations impose a longer retention period (in particular, in terms of invoice retention), we will of course comply with this regulation.
6- Does EURAGGLO S.A.S. transmit my personal data to other organizations?
For the purposes referred to in Article 4, EURAGGLO S.A.S. may use “subcontractors”. They act exclusively on our behalf and may only process your personal data according to our instructions.
For examples, we use suppliers for marketing, communication, logistics and IT services to customize and optimize our services, process credit card transactions and collections and limit fraud in credit card and other payment transactions, organize contests, deliver purchased products, co-organize our events, provide customer services, collect debts, etc…
These providers may be given access to your personal data or other information when they provide such services. We only allow these companies to process your personal data to the extent necessary for the provision of their services. We also ensure that these subcontractors ensure an adequate level of security in terms of data protection.
In addition to the involvement of such “subcontractors” for the services described, we share personal data that you have expressly provided to us, such as your name, e-mail address and other non-automated data, with other parties only if we have received your explicit consent to this effect, unless a legal provision, a request from a public body or a court decision requires us to do so.
In addition, we may transmit your personal data to companies within EURAGGLO S.A.S. and share them with them, which, depending on the case, will be considered as subcontractors or joint controllers.
7- Are personal data transmitted to countries that do not guarantee similar personal data protection?
EURAGGLO S.A.S. collects your data in its databases and aims to protect these data in accordance with the market against any modification, loss or illegal use.
Insofar as personal data are processed outside the European Union, we ensure, through contractual or other measures, that such data benefits from a level of protection comparable to the one they would enjoy within the European Union, in accordance with European regulations.
8- What right can I exercise regarding my personal data?
When your data have been collected and processed, you have the right to consult these personal data, to request their rectification if they prove to be incorrect and, subject to reasons, to request the deletion of the personal data. It should nevertheless be taken into account that we cannot always delete all the personal data requested, in particular when their processing is necessary for the institution, the exercise or justification of legal proceedings.
In addition, you also have the right to ask to “limit” the processing (in cases where immediate deletion would disadvantage you, personal data will only be made inaccessible).
If you wish, it is also possible to transmit to another service provider the personal data you have actively provided. This is “the right of data portability”.
Whenever the processing is based on a legitimate interest of EURAGGLO S.A.S., you have the right to object to the processing. If your request is well-founded, EURAGGLO S.A.S. will stop processing your personal data, unless the processing of personal data is related to the institution, the exercise or justification of legal proceeding (e.g. filling a request with a court).
When the processing is based on your consent, you have the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing based on consent before such withdrawal.
Finally, you always have the right to object, without having to give a reason, to the use of your personal data for direct marketing purposes.
9- How can I exercise these rights in practice?
You can exercise these rights by sending an email to euragglo@euragglo.com.
You will need to attach a copy of the front of your identity card to prove your identity. We do this in order to protect your personal data, to ensure, among other things, that no third party can access your personal data.
10- Can EURAGGLO S.A.S. make any changes to this Privacy Policy?
This Privacy Policy may be amended from time to time, in particular to adapt it to changes in the provision of services or legal and regulatory requirements. We therefore invite you to regularly consult the latest version of the Privacy Policy on our website.
11- Who can I contact if there is any lack of clarity or complaints?
You can contact us by sending an email to euragglo@euragglo.com for any questions or general comments regarding your personal data that do not concern the exercise of your rights as mentioned above in point 8 and 9.
For complaints about the processing of your personal data by EURAGGLO S.A.S., you can also contact the French data protection authority in the event of questions or complaints: Commission Nationale de l’Informatique et des Libertés – CNIL, 8 rue Vivienne, CS 30223, F-75002 Paris, Cedex 02, tel. +33 1 53 73 22 22, website: https://www.cnil.fr/
Updated on: 26/11/19